Privacy Policy

Know No Know is a daily mystery-call app: once a day, you're paired with one of your own friends for a short video call. This policy explains what we collect, why, and the controls you have. The short version: we collect what the product needs to work, we don't sell your data, we don't run ads, and we don't track you across other apps or websites.

What we collect

• Phone number — used to create and secure your account (SMS sign-in).
• Name, username, and profile photo — shown to your friends and in friend search so people you know can find you.
• Your friend connections — who you've added and accepted. Pairing only ever happens between mutual friends.
• Daily answer cards — the multiple-choice answers you write for the daily question. They're shown only to the one friend you're paired with that day.
• Call photos ("candids") — optional. If you turn this feature on, the app captures a small number of frames during your call so you can keep a memory of it. Candids are off by default, both participants control their own setting, and either participant can delete a photo at any time.
• Purchases — your subscription or purchase status (via Apple). We never see your payment details.
• Device and usage data — push-notification tokens, app-activity events (like "call completed"), and technical logs used to keep the service reliable and safe.

What we don't do

• No ads, and no advertising trackers.
• No selling or renting of your personal information — to anyone, ever.
• No tracking across other companies' apps or websites.
• No public feed: nothing you make in Know No Know is broadcast or discoverable beyond the friend it's meant for.

Who processes data for us

We use a small set of service providers to run the app: Google Firebase (authentication, database, cloud functions, storage, push notifications), Apple (sign-in, subscriptions, and payments), and a call-relay provider that passes encrypted call traffic when a direct connection between devices isn't possible. Each processes data only to provide these services.

How long we keep things

• Call-connection (signaling) data is deleted automatically within about a day.
• Notification and daily-pairing records are cleaned up automatically on a rolling basis (roughly 30–60 days).
• Candid photos stay until you or your call partner delete them, or your account is deleted.
• Account data stays while your account is active.

Deleting your account

In the app: Settings → Account → Delete Account. This permanently removes your profile, friend connections, answer cards, photos, and sign-in credentials. After deletion, your phone number can no longer be used to access the old account.

Safety controls

You can block or report any user from a call or from Settings. Blocking prevents any future pairing between you, immediately and permanently. See our Community Guidelines.

Children

Know No Know is for people 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 is using the app, contact us and we will delete the account.

Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal information. Most of these are built into the app (profile editing, photo deletion, account deletion). For anything else, email us and we'll help.

Changes

If we make meaningful changes to this policy, we'll update this page and the date above, and for significant changes we'll tell you in the app.

Questions or requests: ziongranville@gmail.com
Know No Know · United States